Careers

Communications Technology, Inc. (CTI) is an independently, locally owned voice and data communications company serving Michigan businesses for over 25 years. CTI is a one source solution for ordering dial tone and high-speed Internet, providing voice and data cabling, and installation and support of business phones and computer networks. The company takes a consultative approach to its customers; needs and makes recommendations based on over 150 years of combined experience and expertise. CTI actively supports the community through its involvement with non-profit and other charitable organizations. CTI's goal is to add value, differentiate its services, and deliver strategic technologies with integrity and innovation resulting in the highest level of customer profitability, satisfaction and competitive advantage.

CTI is always looking for qualified and talented people to join our team.

Customer Advocate

  • Enhance the relationship and value for our existing customer base by managing accounts, driving new and recurring revenue and initiating sales activity and customer contact.
  • Proven computer skills including Microsoft Excel and Word and database management.
  • Strong organizational skills and knowledge of analyzing existing telephone / cell phone bills.

Computer Network Technician

  • Design, install and support local are networks (LANs) and larger wide area networks (WANs) for business, education, government and health care institutions.
  • Familiarity with computer and networking terminology, protocols and hardware.
  • Possess knowledge of necessary software including different operation systems such as Windows, Novell and UNIX.
  • Understand basic network architecture models such as peer to peer and client server.
  • Work with little or no direct supervision.
  • Formal training (i.e. college credits / degree or other formal extra curricular schooling / experience necessary.

Voice Technician

  • Proficient in all levels of installing, testing and repairing of telephone and peripheral equipment, video equipment, paging equipment and network wiring and connectivity.
  • Intimate knowledge of various voice and data circuitry, network and Internet telephony applications, paging and video equipment.
  • Work with little or no supervision and have ability to import this knowledge to other technicians for training purposes.
  • Formal training (i.e. college credits / degree or other formal extra curricular schooling / experience necessary.

Sales Executive

  • Responsible for generating new business revenue with local, regional and national companies by prospecting, preparing and presenting proposals to corporate decision makers.
  • Build interactive relationships followed by an introductory needs analysis / discovery meeting utilizing a consultative sales approach.
  • Have knowledge of telecom equipment and applications, strong solution selling skills and a documented record of sales achievements.
  • Excellent oral and written communication skills.

Service Coordinator / Dispatcher

We are in need of a reliable, well organized, self-motivated Service Coordinator / Dispatcher to act as a communication point for emergency and non-emergency calls.
The ideal candidate must be an excellent communicator and able to remain calm and composed,especially in emergency situations. They must be able to multi-task as well as take appropriate action with little supervision.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information.
  • Address problems and requests by transmitting information and/or providing solutions
  • Prioritize calls according to urgency and importance
  • Monitor route and status of field techs to coordinate and prioritize their schedule
  • Enter data in software and maintain logs and records of calls, activities and other information
  • Maintain warehouse with appropriate quantities of service related materials and stock

Requirements

  • Proven experience as dispatcher or relevant position.
  • Tech-savvy with knowledge of data networks, business telephone systems and camera systems.
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills

Please submit a resume if you are interested in applying for a position.




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