I wanted to take a moment and touch base with you regarding my experience today
with a CTI service call.
We switched our phone service from AT&T to Charter, and today was the day of the
switch. We transferred our calls to our answering service per Charter's instruction
while their tech performed the install. Towards the end of Charter's visit, Brian
from your company arrived to take care of the things he was responsible for. At
some point after Brian's arrival, we realized that no incoming calls were making
it to our office OR to the answering service.
As you know, we are an emergency service. If someone calls us while standing in
the middle of a basement full of water and we don't answer, they are on to the next
company. The difference between getting and not getting a call can mean the loss
of thousands of dollars. As soon as we realized something was wrong, Brian began
scrambling to try and fix the situation. He understood the severity of it and what
it meant to our business. As it turns out, the error was one on Charter's part and
had nothing to do with what Brian was doing. Brian, however, was the one who made
sure it was fixed.
The list of things that didn't go well as far as Charter is concerned is long, and
too complicated for me to explain since telecommunications are not my area of expertise.
What I do know is that Brian took the time to make sure EVERYTHING was as it should
be. He was efficient, thorough and professional throughout his visit. I'm quite
certain that a lot of what he did was supposed to have been done by the Charter
rep. (and wasn't). Brian wasn't concerned with just "doing his job", but instead
with "making sure the job was done right". He even got on the phone with Charter
to speak with their customer service rep and make sure that everything was set up
as it needed to be before he left.
I'm sure you are aware of what an asset Brian is to your company, but wanted to
make sure you knew that we thought so too!
I just wanted to say thank you to you and the staff who came out and helped us get
our phones set up. They were all very helpful in making sure things starting running
smoothly. I especially wanted to point out that Brian was a very big help. He seemed
very willing to go the extra mile to make sure I understood how things worked.
I just wanted to say that Dale and Charlie did a great job in the Livonia installation.
Not that I was surprised, as they are always great, but they really made the install
seem smooth and were very accommodating to requests, changes, etc. I appreciate
their support, and look forward to the next project.
There may still be a few small tweaks left, as we figure out a few things, but the
end users also felt it was a seamless transition.
It makes the whole process feel a lot less like the massive amount of work it really
is, when you deal with quality guys like they are.
Thank You for the support
We recently went through the process of upgrading our phone system. We had selected
three vendors to bid on this project. Miranda Arens, with CTI, was one of them.
Based on her recommendation, she took the time in the beginning of the process to
talk to our department managers and staff to help identify all the communication
needs within our company. Also during this process, she kept us informed of her
findings. She then made technology based recommendations to fit our present and
David Chapman Agency was very impressed with CTI during the sales process and awarded
them the new phone system project. Before we started the transition, we met with
them and had all the expectations of the install planned out. The execution of the
phone system upgrade was very smooth. They conducted classroom trainings for our
staff prior to the replacement. Having the staff trained on the new system made
the transition painless.
We have had CTI out a few times since the install for follow up training and also
some small programming adjustments. Their technical staff is very professional and
very resourceful. We have enjoyed working with CTI and strongly recommend their
Jason E. Orton
UAP would like to inform CTI how helpful your technician "Steve" has been. During
our move Steve was quick to install our new phone system, has returned all calls
immediately, and has made a point to stop by our office several times to do a "follow
up". Steve has also taken the initiative to call our office periodically to see
if we have any questions or issues that need to be addressed. He is continuously
overextended himself to meet our companies' needs.
UAP is more than pleased with the service that we have received from CTI. Because
of Steve's outstanding performance we are glad that we have chosen your company.
Please feel free to use us as a reference for future prospective clients.
Thank you so much for your quick and quality installation of our new phone system.
It is being put to good use, especially at the time it was given to us. The September
through December time of the year is our busiest. The new system saved us so much
time and at least as much stress.
We want to express our appreciation, too, for the great pizza lunch you provided.
It was so kind of you to do that. It was enjoyed by all! Old Newsboys, like other
nonprofits, operates on a very tight budget. We receive hundreds of thousands of
dollars to help the needy children of Genesee County. Every penny that is not critical
to our operations is devoted to these children. We hope you realize the tremendous
gift you have given us. You did not write a check. You, however, did sell us a quality
smooth running phone system. Because you made our work easier, and installed a system
that freed us to do other tasks that more directly help children, we feel you have
given Old newsboys a wonderful gift. We are able to ultimately help more children.
This year we reached nearly 10,000 children. You played a role in that; and it is
We would like to communicate the complete satisfaction of our new NEC Aspire phone
system that we had installed last year by CTI.
This investment into our business has worked out to be a wonderful decision. The
voicemail integration into our e-mail inbox has significantly increased our employee's
productivity and efficiency, allowing us to accomplish more each day with the same
amount of people at each location.
In addition, the VOIP integration has allowed us to save over $10,000 per year in
local and long distance charges. The new system will nearly pay for itself in a
few years, and then it will start paying us back! I haven't found many business
assets that can do this in such a short amount of time.
Also, please let all of the CTI employees involved with our project know that they
made this a nearly seamless experience. Our employees found the training sessions
extremely helpful in making the transition. Tell them to keep up the good work!
Thanks again for a great product and a job well done; I won't hesitate to recommend
your services to fellow business owners.
On behalf of everybody at Smith Peabody Stiles thank you for the fabulous job you
and the folks at CTI did on moving our phone system to the new building. As always,
Jennifer did an outstanding job in solving all of the technical glitches in having
our phones back up and running.
Please express our gratitude to all the folks at your company.
When our old Mitel system crashed late, last Monday afternoon, I thought to myself,
"what are we going to do"? Security First had already decided to go with CTI, but
not until mid February. I remember what you said to me when we signed the contract,
which was if anything happened before the installation date to call you. Well I
called. What happened next was amazing: Within an hour you and Charley Fowler were
in our office setting up 11 analog lines to keep us going the rest of the day which
was invaluable. By noon the following day you and your CTI "super team" were here
to rewire, reprogram, set up phones and begin the training for our entire staff
of 35 people. By Wednesday morning we had a complete phone system up and running.
Jeff, from soup to nuts you held true to your word. I need to compliment the professionalism
and upbeat nature of your staff, who came through like champs for us. Jennifer,
Jason, Tim, Charley, Sonya and Dale were patient, considerate and confident. They
took on quite a few questions and concerns from my staff and handled them wonderfully.
The feedback I received from all on the training was nothing but positive. Between
you, Jennifer and Dale, my staff of 35 people thought the training to be quite detailed
and very thorough. They walked away with a sense of confidence to use the system
first time out. Dale made sure that he took time in each department after training
to help people apply what they learned.
Jeff, I cannot thank CTI enough for what you did for us and how painless you and
your staff made this transition. As with any "new" system there will be more questions
and possibly some tweaking, however I can say with absolute confidence and pride
that you have a "customer for life".
I would refer CTI to any company without hesitation!
CTI Communications has been our company's communications vendor since 1997. Since
that time they have installed two major phone systems for us. The latest installation
which was an upgrade to our existing phone system and internet connection was done
in March of this year. The installation was done professionally and on time with
no disruption to our daily business. The new phone system has multiple enhancements
that have greatly improved our communications. One of the best features is that
we were able to connect our Flint and Pontiac offices which gives us a vast improvement
of communication internally, but also eliminated the need for a receptionist in
one of the offices. CTI recommended that we move our phone line service to another
provider which has provided a tremendous monthly savings on our phone bills. Because
of the cost savings created by upgrading to improved technology, we are able to
pay for the purchase of the new phone equipment through the savings.
Since 1997 CTI has also been our communications service company. We have a signed
maintenance contract with CTI, which makes us a priority customer. Their response
time is excellent and their technicians are very competent and care about our business
needs. We are a very customer oriented company. CTI understand that it is critical
to our company to have working phone lines 24 hours a day. On the few occasions
our phone lines have been down we have always been able to rely on CTI to provide
an alternate solution until the phone company has their issues resolved. We very
much appreciate CTI's attention to customer service.
Jeff Allen and CTI have been very instrumental assisting our company with communication
solutions for the last twelve years. I highly recommend CTI for your organization's
I wanted to let you know what a happy customer I am today. I really like your technician
(Charlie) that worked with us today. He has taken very good care
of us and stuck with us during the chaos of our move. He has worked very well with
us setting up our new phone system and voicemail as well as setting up the network,
running the lines and additional jacks that were needed.
The proposed solution is working out very well and seems to be exactly what we needed
for our new location. I would not hesitate recommending your company and look forward
to using you again at our other locations.
Midwest Regional Manager
Just another instance of the helpfulness of your staff.
I had a problem this morning with AT&T (Do they think all people are dumb)?
Anywho...I called Sheila and Charley just to make sure that I was giving AT&T
the correct information so that they> could just do their job. I am not always sure
of the wording that they will understand.
Charley is my technician interpreter.
Jeff, I can't tell you how many times Sheila and Charley have taken my calls and
walked me through what I needed. They take the time even though I know that they
are busy and in fact, Charley isn't even in the office and he called to help. I
can't begin to tell you how reassuring that can be for someone like me who is not,
by any stretch of the imagination, a technician. They have both been very patient
with me and have talked me through many a problem. You guys rock!!
Jeff, thanks for allowing your staff to help me the way they do.
Lutheran Homes of Michigan